LUMINARKAV • STORE POLICY
Last updated: 13 October 2026
LuminarkAV ("we", "us") respects your privacy. This policy explains how we collect, use and protect your personal data when you use luminarkav.com, in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and rules made under them.
1. Data we collect
- Information you provide: name, phone number, email, billing and shipping address, GSTIN and company name (for business buyers), and any messages you send us.
- Order information: products purchased, order value, payment status and delivery details.
- Technical information: IP address, browser and device type, pages visited, and cookies (see Section 5).
We do not collect or store your full card number, CVV, UPI PIN or net-banking password. Payments are handled by our payment gateway partners under their own security standards.
2. Why we use your data
- To process and deliver your orders, issue GST invoices, and handle cancellations, returns and warranty support
- To communicate with you about your order by email, SMS, phone or WhatsApp
- To create and manage your account on the Website
- To prevent fraud and comply with legal, tax and accounting obligations
- To send offers and product updates, only where you have opted in. You can unsubscribe at any time.
- To improve the Website and our services
3. Sharing your data
We share your data only as needed with: courier and logistics partners (for delivery); payment gateways and banks (for payment and refunds); manufacturers and authorised service centres (for warranty support); IT, hosting and email service providers; and government authorities where required by law. We do not sell your personal data.
4. Data retention and security
We keep your data only as long as needed for the purposes above or as required by law (for example, tax records). We use reasonable technical and organisational safeguards, including SSL encryption, to protect your data. No method of transmission over the internet is completely secure, but we work to protect your information.
5. Cookies
The Website uses cookies to keep you logged in, remember your cart, and understand how the Website is used. You can disable cookies in your browser, but some features (such as the cart and checkout) may not work properly.
6. Your rights
You may ask to access, correct, update or erase your personal data, withdraw consent for marketing, or nominate another person to exercise your rights. You can update account details from "My Account" or contact our Grievance Officer. Some data may need to be retained for legal or tax reasons.
7. Third-party links
The Website may link to brand websites or other third-party sites. We are not responsible for their privacy practices.
8. Children
The Website is not intended for persons under 18. We do not knowingly collect data from children.
9. Changes
We may update this policy from time to time. The latest version will always be available on this page.
10. Grievance Officer
Name: Aditya Gupta
LuminarkAV, Shop No. 101, Abhinav Arcade, Plot No. 1, South Ambazari Road, Bajaj Nagar, Nagpur 440010, Maharashtra, India
Phone: +91 81494 86880 | Email: aditya.luminark@gmail.com
We will acknowledge your complaint within 48 hours and aim to resolve it within one month.