LUMINARKAV • STORE POLICY
Last updated: 13 October 2026
1. Where we ship
We ship to most serviceable PIN codes across India through reputed courier and transport partners. We do not currently ship outside India. If your PIN code is not serviceable, we will contact you to arrange an alternative or cancel the order with a full refund.
2. Dispatch time
- In-stock items: usually dispatched within 2–4 business days after payment is confirmed.
- Special-order items: dispatched after we receive stock from the brand or distributor; the expected lead time is shown on the product page or shared with you.
Business days are Monday to Saturday, excluding public holidays. Orders paid by bank transfer are processed after the amount is credited.
3. Delivery time
After dispatch, delivery normally takes 3–10 business days depending on your location and the courier. Large or heavy items (speaker cabinets, line arrays, flat panels, racks) may be sent by surface transport and can take longer. Delivery timelines are estimates and may be affected by courier delays, weather, festivals or other events outside our control.
4. Freight charges
- All freight, courier, transport, packing and insurance charges are borne by the customer, unless a product page or offer clearly states "Free Shipping".
- Freight is either added at checkout or, for bulky, heavy or remote-location consignments, calculated and communicated to you before dispatch. The order is dispatched once the freight amount is paid. If you do not agree to the freight amount, you may cancel the order before dispatch for a full refund.
- Where you choose your own transporter or ask for "to-pay" dispatch, freight is paid by you directly to the transporter, and our responsibility ends when the goods are handed over to that transporter.
- Any octroi, local levy, loading/unloading, or delivery to upper floors is the customer's responsibility.
5. Tracking
Once your order is dispatched, we will share the courier name and tracking number by email, SMS or WhatsApp.
6. Receiving your order — important
- Please check the outer package at the time of delivery. If the box is visibly damaged, torn, wet or tampered with, note this on the courier's delivery receipt or refuse the delivery, and inform us immediately.
- Record a continuous, unedited unboxing video showing the sealed package and shipping label before opening, through to the product and its contents. This video is mandatory for any claim of transit damage, missing items or wrong product.
- Report transit damage, wrong product or missing items within 48 hours of delivery by email or WhatsApp with your order number, photos and the unboxing video. Claims reported after 48 hours, or without an unboxing video, cannot be accepted.
7. Failed delivery
If delivery fails because the address is incorrect or incomplete, the recipient is unavailable after repeated attempts, or the delivery is refused without valid reason, the shipment may be returned to us. Re-shipping charges will be payable by you. If you choose to cancel instead, the refund will be made after deducting the forward and return shipping charges.
8. Store pickup
Where offered, you may collect your order from our Nagpur store after we confirm it is ready. Please bring the order confirmation and a valid photo ID. Products should be inspected at the time of pickup.
9. Contact
Phone / WhatsApp: +91 81494 86880 | Email: aditya.luminark@gmail.com